Coinciding with the World Week of the Deaf, Tapsi added a new option for deaf drivers to its program. Adding this possibility to trips will inform the passenger about the driver’s disability. In the case of the necessity to communicate with the driver, the passenger can use the in-app SMS service.
According to Tapsi public relations, the new possibility was added to the Tapsi application due to the problems created by passengers communicating with deaf and hard-of-hearing drivers. Previously, some users on social networks had mentioned the problems caused by this issue. In some cases, the driver’s failure to answer the passenger’s call caused the user’s discomfort or the cancellation of the trip.
The new feature informs the passenger about the driver’s conditions via SMS and enables communication through the in-app service. Previously, Tapsi had taken various measures to make its services accessible to people with disabilities. Making the app accessible to the blind, notifying the driver of the passenger’s deafness, informing the driver of the passenger in a wheelchair, and not deducting a commission from the driver for carrying out the trips of the passengers in a wheelchair, are some of the other Tapsi services in this field.